Terms & Conditions

These Terms & Conditions apply to all purchases made via our website www.dugdalemerchants.co.uk. Please read them carefully before placing an order. By ordering from us, you agree to these terms.

1. Who we are
   

   Dugdale Merchants Ltd is a family-owned builders’ merchant based at:
   

   Pendle Trading Estate, Clitheroe, BB7 4JY.

   Email: sales@dugdalemerchants.co.uk

   Phone: 01200 441597

2. Orders
   • Orders placed through our website are offers to purchase products and are subject to acceptance by us.
   • We reserve the right to refuse any order if products are unavailable, incorrectly priced, or if payment cannot be processed.
   • Once your order is accepted, you will receive a confirmation email and a binding contract is formed.
3. Prices & Payment
   • All prices are shown in GBP (£) and exclude VAT unless otherwise stated. VAT will be applied at the prevailing rate.
   • Prices are subject to change without notice, but the price payable will be the one confirmed at checkout.
   • Payment must be made at the time of ordering via our secure online checkout. We accept Visa, Mastercard & PayPal.
4. Delivery
   • Delivery options and costs are displayed at checkout.
   • We aim to deliver within the timeframe stated, but dates are estimates only. We are not liable for delays outside our control.
   • Risk in the goods passes to you on delivery. Ownership of the goods passes once we receive full payment.
5. Returns & Cancellations
   • If you are a consumer, you have the right to cancel your order within 14 days of receiving the goods, under the Consumer Contracts Regulations 2013.
   • To cancel, you must notify us in writing (email or letter) within 14 days. You then have another 14 days to return the goods to us.
   • Goods must be returned unused, in original packaging, and at your own cost and risk.
   • We will refund the price of the goods (including standard delivery cost) within 14 days of receiving the returned items.
   • The right to cancel does not apply to bespoke, customised, or perishable goods.
6. Faulty, Damaged or Incorrect Goods
   • If goods arrive faulty, damaged or incorrect, please contact us within 48 hours of delivery.
   • We will arrange a replacement or refund at no additional cost to you.
   • This does not affect your statutory rights.
7. Liability
   • We are not liable for any indirect, consequential, or incidental loss arising from your use of the website or purchase of goods.
   • Our maximum liability is limited to the value of the goods purchased.
8. Force Majeure

   We will not be liable for any delay or failure to perform our obligations due to events beyond our reasonable control (including strikes, fire, flooding, accidents, government action, etc.).

9. Website Use
   • All content on our website, including text, images, and logos, is owned by Dugdale Merchants Ltd or licensed to us.
   • You may not copy, reproduce, or use our content without permission.
   • We cannot guarantee the website will always be available or error-free.
10. Privacy & Cookies

    Your use of the website is also governed by our Privacy Policy and Cookie Policy, available on our website.

11. Governing Law

    These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.