Delivery

At Dugdale Merchants, we work hard to keep delivery times as short as possible. Most local deliveries are completed within 1–3 working days for heavy goods, subject to stock availability. During busy periods, lead times may extend beyond a week due to order volumes.

For smaller or lighter items, we may use trusted carrier partners for national delivery, usually within 3–5 working days if the product is in stock.

Once your online order has been processed, we will email you to confirm a planned delivery date. Please note this date is an estimate only and may change. If it does, we will contact you as soon as possible.

For any delivery enquiries, please contact us by phone on 01200 441597, email sales@dugdalemerchants.co.uk, or via our website contact form.

• Delivery takes place when goods are ready for unloading at your address.
• Delivery dates and times are estimates only. We cannot accept liability for failure to deliver at a specific time.
• We will deliver as close as possible to the requested location, provided a suitable road gives safe access. If not, delivery will be made to the nearest accessible point, at the driver’s discretion.
• Unless we use a vehicle-mounted crane or forklift, you are responsible for providing suitable labour and equipment to unload goods safely.
• If you delay or fail to accept delivery, we may charge for additional costs such as re-delivery or storage.

• You must ensure safe and unobstructed access to the delivery point.
• Risk in the goods passes to you upon delivery, even if unloading is delayed.
• If goods, packaging, or pallets are deposited at your site or on a public highway, you are responsible for ensuring they do not pose a risk to people or property.
• We do not collect or dispose of packaging, pallets, or other non-chargeable materials after delivery.